Unified Communications

‘Next Generation’ of Business Telephony

Unified Communications (UC) has been developed to provide feature-rich, reliable and easy to use telephony services for office, mobile and home workers.

What is Unified Communications?

Various definitions of Unified Communications exist, but in essence the goal is to ensure that people can be easily contacted in a manner that is convenient to all parties. In practice this means that a person may:

Be contacted on a landline or mobile telephone.
Receive a voicemail that can be retrieved from a telephone or on a computer as an email attachment.
Individuals may indicate their availability via ‘presence’ indicators on a shared PC based application.
Engage in online, real time instant messaging.

Benefits to Business of Using Unified Communications

There are many benefits to a business adopting a Unified Communications solution from Solar Communications. Some of these main benefits are listed below:

People can be contacted irrespective of their location.
Unified Communications integrates a variety of communication technologies enabling individuals to be contacted irrespective of their location (e.g. landline, mobile phone or computer).
Awareness
Know that someone is available to take your call and if not available be confident a voicemail will be heard.
The calling party only needs to call one number.
Once a person has been assigned a contact number, it can be routed to whichever communication device they choose. This means that the person calling does not have to worry about where the person they are contacting is, and the recipient does not have to notify everyone of their location.This ensures communication can become more efficient allowing time to be spent more productively.
Cutting costs through utilising technology.
Unified Communications uses Internet Protocol (IP) for voice communications, the same protocol that is used for the vast majority of data communications today. This enables voice and data to share the same cabling and equipment infrastructure. Combining these services helps reduce the complexity of the system and ultimately reduces cost.
Improving customer service.
Integrating voice and data technology also allows innovative applications, such as screen ‘pop ups’ and call history, to be made available to individuals handing calls.By giving your staff better communication tools they can dramatically improve customer interaction and improve levels of customer service.

To find out more about Unified Communications and how it can help your business, contact Solar Communications today.

Unified Communications Solutions from Solar Communications

To deliver the best Unified Communications solutions, Solar Communications utilise the ShoreTel UC system. These systems are simple to use, feature rich, resilient, reliable and designed to support the mission critical communication needs of small, medium and large businesses.

Introduction Video: Unified Communications

ShoreTel show you how Unified Communications can help your business.

Watch Unified Communications introduction video

Why Buy Your Unified Communications Solution from Solar Communications

As an award-winning ShoreTel partner, Solar Communications is uniquely positioned to provide the best solution for your business and ensure that your expectations are fully realised.

With expert knowledge matched with vast experience, Solar Communications are the Unified Communications partner that you need to maximise the potential of your businesses’ communication systems.

View a selection of ShoreTel Case Studies here

Further Information

To ask for more details or find out what Unified Communications can specifically offer your business either contact Solar Communications online or call 0500 222 212 today.