Unified Communications Case Studies
Richard Huish College Case Study
Hear from Bill Perry ‘IT Services Manager’ at Richard Husish College on the challenges they faced with daily communications and why they decided to go with the ShoreTel Unified Communications Solution.
Cardiff Metropolitan University Video Case Study
See how Cardiff Metropolitan University deployed a ShoreTel Unified Communications System and benefitted from reduced complexity and a scalable system that could expand to accomodate the seasonal demands of their users.
Chichester Festival Theatre
Well known theatre in Chichester, West Sussex with a year on year growth. They required a system that would allow them to continue creating exciting work and be assured that they would be albe to cope with increasing box office demands.
View CFT case study (PDF)
Cardiff Metropolitan University
UWIC required a system that could be intergrated with existing systems and provide support across the campus. Ease of use and managment was key to support seasonal traffic demands and frequently changing enviroments.
A large housing society managing over 4,000 properties and providing services to over 5,000 customers. SevernVale Housing required a system that could provide functioanlity and intellengent features to keep up with their professional organisation.
International Company wanting to reduce spending on national and international calls. Following a business review it was determined the most significant cost saving would come from migrating all networking services to Solar Communications.
ASD Metal Serivces
A large multi-office estate with telephone systems from a wide variety of suppliers with a lack of common features and functionality. Some of the systems were approaching ‘end of life’ and were no longer able to support the businesses requirements.
MatrixAPA required a solution that would provide high quality, cost effective, video and audio conferencing with the ability to display computer based information quickly and easily.
World First found that there existing Nortel BCM 200 telephone system was limiting productivity. Certain ‘day-to-day’ activities required employees to remember complex ‘coded’ key combinations in order to make the system work and deliver the functionality required.
Higgs & Sons Solicitors
“We have witnessed increased productivity of our employees as a result of receiving full remote access to calls, voicemail and email services. Solar’s honest, open attitude coupled with technical expertise and product knowledge ensured a trouble-free deployment.”
“Trafford College identified the need for an experienced and competent partner to support their ShoreTel infrastructure…”
Coleg Glan Hafren
With four College sites and 600 staff served by an ageing and inflexible managed voice system, communications were becoming strained at Coleg Glan Hafren. As the College continued to expand, conducting moves, adds and changes was costly; routing calls to the right extension was difficult; and voicemails were lost.
“Our previous telecommunications system was coming to the end of its useful life. We wanted a highly reliable, modern system that was able to expand as we grew. Solar worked with us to find the right solution.”
Richard Huish College
With staff rarely in one place as they move between lessons, it was very important to have a phone system which provided the flexibility to allow them to be contactable.
See how a ShoreTel Unified Communications System from Solar Communications delivered the required functionality and enabled new working practices in the Richard Huish College case study
Allied Telesis, a leader and innovator in telecommunications equipment strives to ensure that all facets of its business reflect and support its brand.
Communication is key to Allied’s success, but increasingly staff were struggling to ensure that customer inquiries were dealt with quickly and effectively. The company’s legacy telephone system limited its ability to provide the best possible customer experience.
See how Solar Communications helped in the Allied Telesis case study (PDF)