Coleg Glan Hafren Case Study

“Working with Solar Communications has enabled us to increase efficiency, reduce costs and improve the caller experience. The new system was implemented within a week and a half and is extremely easy to manage “ Gareth Burton , IT Manager, Coleg Glan Hafren

Coleg Glan Hafren is Cardiff’s largest further education college with 600 staff spread over four sites.
As the college continued to expand its previous system was unable to cope with changes, routing calls, and some voicemails were being lost. After investigating a number of options and potential providers they opted for a ShoreTel system provided by Solar Communications. “Although not the lowest quote initially it was the only price that remained consistent once we had mapped out the full system requirements “
ShoreTel’s IP Unified Communications system has enabled the college to replace its multiple PBX’s with a single centrally managed system. Its integrated features have lead to substantial cost savings and productivity gains. The solution comprised ShoreGear voice switches and Shorephone IP telephones to consolidate four sites under s single voice network.

“Our call handling has improved 100 %. Auto attendant deals with the majority of incoming traffic, allowing callers to select an extension, dial by name or by department “

On the odd occasion when there has been an issue “system warning messages are automatically routed to Solar to be actioned – often before anyone at the College notices. Response times have been fantastic! “
Solar is a leading supplier of modern telephone systems, software and solutions. Providing a total solution from advice on telecommunications options available through to installation and maintenance support, the Solar team is experienced in all aspects of corporate communications. Their combination of high technology skills and practical business experience ensures that customers get the most out of their investment.

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