Large Enterprise
Contact Centre
Without elaborating on the technical intricacies, Solar Communications have installed and supported numerous contact centres using sophisticated hardware and software from best of breed vendors such as Avaya, Shoretel and Oak. Our emphasis will be on efficient technology design and a low total cost of ownership. We are able to talk comfortably about what actually matters to you most – you providing great customer service, management information, manageability, easy expansion, future proofing and prompt support. If you have deployed a contact centre without success or are growing sufficiently and considering a contact centre we will be delighted to meet and discuss your needs. Our ethos is about understanding your business and culture not playing IT tennis with your technical people. For more information, contact Elliot Mace – 0117 901 6040.
Reduced Administration
The larger the organization, the more thought required in managing IT systems and infrastructure. Your phone system is no different. In the past organizations would have had no choice but to deploy numerous PBX’s in multiple locations with each PBX needing separate support and maintenance. With VOIP and integrated telephony the main business benefit are reduced Total Cost of Ownership. Provided a sufficient WAN is in place with Quality of Service (QOS), it is easy to design a voice solution for an enterprise which is fast to deploy and expand and resilient and robust to manage. With active directory and LDAP you can manage one repository or users and have this replicated across to your voice switch.
Managed Telephony
It is possible now to outsource all of your telephony to Solar making it an Opex rather than capex asset. We are able to host your own voice switch in a secure data centre and make it easy for you to concentrate on your business, just buying handsets and lines when you need them. This is the ultimate way to reduce your admin overhead.
Enterprise Document Management
Legal compliance with various regulations such as Sarbanes Oxley has lead many businesses to review their storage of paper documents. Having a document retention policy is essential and a document management system which holds all of your information securely with version control is very important.
There will become an increasing need to store voice conversation going forward and Solar are able to work with your business to help you deploy a document management solution which is easy to use and scaleable across your whole business. Not only can you scan and archive your paper documents in accounts, you can archive all emails, voice messages and office documents to a central repository to be easily found in the future. If your company’s value is in its knowledge, it makes sense to have this knowledge accessible and manageable.
Reduce your call costs
In partnership with Drumbeat Communications, Solar are able to tailor a call package to suit your company. Call costs have fallen over the years and with the introduction of SIP trunking, there is a greater choice for you. If for example, you have multiple sites, free internet calls using SIP may be a great way of saving money. If you make a lot of calls to mobile numbers there will be another suitable package that can be designed for you.
Managing your lines and call charges takes up valuable time and having a carrier partner to provide you with essential Management Information such as call charges by site or by DDI will be a useful addition to your business. Talk to Solar for more information.
