ShoreTel Voice Switches
Please see information below which describes ShoreTel Voice Switches, handsets, conferencing and mobility solutions.
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ShoreTel’s business communications system delivers voice, unified communications (UC), mobility and contact center capabilities to enterprises of all sizes. It combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems.
IP Phone System
ShoreTel’s IP phone system is a completely integrated unified communications (UC) system that is built from the ground up and designed to be the easiest to use and easiest to manage full-featured IP phone system on the market today. Its distributed architecture is ideal for multi-site companies that span multiple locations because the ShoreTel IP phone system appears and behaves as a single, unified system.
ShoreTel’s distributed architecture is ideal for multi-site companies that span multiple locations because voice switches and servers can be located anywhere on your IP network.
Unified Messaging allows access to voicemail and contacts out of the box with Microsoft® Outlook® integration. End Users can also make use of their calendars to schedule conferences and control handling of incoming calls.
ShoreTel Mobility extends the full power of a desk phone and UC capabilities to a mobile and sets the user free to communicate from any location (office, home, hotspots) by enabling access to any network (cellular or Wi-Fi), simply and cost effectively.
ShoreTel can also interface with other PBX and CRM systems with support for SIP, MGCP, legacy TDM, and integration with Salesforce.com, NetSuite, and Microsoft Dynamics CRM.
ShoreTel offers an IP phone to suit every type of user from executives to remote office workers; operators to call center supervisors.
|ShoreTel IP Phones|
|ShoreTel IP 655
Color touch screen
6 element mic array
Integrated VPN Client
|ShoreTel IP 230
|ShoreTel IP 565g
Integrated VPN Client
|ShoreTel IP 212k
|ShoreTel IP 560g
Integrated VPN Client
|ShoreTel IP 115
|ShoreTel IP 265
|ShoreTel IP BB24
24 lines / feature keys
|ShoreTel IP 230g
Integrated VPN Client
Download the ShoreTel IP Phone Specifications
ShoreTel Contact Center solutions satisfy the needs of all types of organizations, from informal inbound call centers to sophisticated distributed multimedia environments. At the core of the solution is an integrated suite of capabilities that enable contact centers to manage costs effectively, maxmize productivity, and even enable new revenue streams for businesses of all sizes.
In one word: ease.
As easy to deploy and maintain as it is to use, the premise-based ShoreTel Contact Center solution helps ensure that agents and supervisors can access a powerful and consolidated suite of capabilities. The same intuitive desktop interface that is used company wide as part of your IP phone system delivers IVR, routing, outbound, and media handling.
In two words: absolute reliability.
The same architecture that makes ShoreTel behave as a unified platform also makes its call center services highly reliable. In the event of a WAN failure, the system continues to place and receive calls without any disruption in communication through local sites with PSTN connectivity. Agents and supervisors seamlessly failover to the warm standby contact center in case of any failures. And with virtualization support, ShoreTel’s Contact Center can integrate into a broad array of deployment environments.
In three words: return on investment.
Our TCO is among the lowest in the industry. Many customers tell us that their new on-premise ShoreTel system pays for itself within a year. Reduced agent costs and greater levels of service delivery have the power to transform your contact center into a revenue center. We offer a system with full multimedia and outbound capabilities that can be enabled at any time without expensive upgrades or new hardware.
In four words: the support you need.
You can count on ShoreTel’s open interfaces to effortlessly integrate with business processes to improve the customer experience and help boost agent productivity. Both independent surveys and carefully monitored feedback from customers confirm it: our obsession for customer satisfaction continues to set the industry standard.
Download the Contact Center Specifications.
With a variety of smartphones and tablets being used for business communications, it has become increasingly important to integrate these devices into existing communication infrastructures securely and cost-effectively, while enabling the mobile workforce to be more productive.
ShoreTel Mobility extends voice and unified communications (UC) applications to a wide range of mobile platforms including Android, BlackBerry, iPhone and Nokia, while integrating with major PBX and UC systems – including Cisco, Avaya, Nortel, ShoreTel and Microsoft.
Users can leverage a single converged device for both business and personal communications, and access deskphone and UC capabilities on their devices without having to learn a new interface. Additionally, the solution’s fast and automatic selection of the best network (Wi-Fi or ceullular, voice over 3G/4G) allows for optimization of cost, call quality and coverage.
- Reduce enterprise telecom costs
- Secure enterprise communications for mobile workers
- Control enterprise mobile communications while allowing personal device use
- Create a more responsive and accessible workforce
- Simplify management and deployment
Download the ShoreTel Mobility Router Spec Sheet.
ShoreTel Communicator is a customizable and highly intuitive user interface which provides fully integrated unified communications and call management tools.
ShoreTel Communicator for Windows, Mac
ShoreTel Communicator for Windows and Mac presents end-users with a single interface to manage business communications using their ShoreTel desk phone, computer, mobile phone, or home telephone. The application integrates with Microsoft Outlook, and provides visual voicemail, call notes, and routing information.
ShoreTel Communicator for Mobile
ShoreTel Mobility’s RoamAnywhere Client is designed to extend Unified Communications (UC) applications with presence information to a wide range of single- and dual-mode (WiFi+Cellular) mobile handsets including BlackBerry, iPhone, Android and Nokia.
ShoreTel Communicator for the Web
ShoreTel Communicator for the Web brings the power of ShoreTel Communicator for Windows and Mac to any web enabled device. It also improves productivity by providing seamless remote access to voicemail, directories and address books, call history, and call-routing settings.
Download the ShoreTel Communicator Specifications.
ShoreTel’s Conferencing makes conferencing universally accessible, well beyond traditional users (such as sales), to include even those who have only occasional need for it. Dial-in conferencing enhances collaboration across the entire organization.
- Let your users manage themselves
- Unmatched audio quality
- Dial-in and dial-out conferencing
- Zero touch web conferencing
- Instant recording
Download the ShoreTel Conferencing Solution Brief [816KB].
ShoreGear voice switches are embedded plug-and-play appliances that manage IP phones, analog/digital trunks, and route calls from device to device from anywhere on your network.
Digital (PRI) Trunking
Download the ShoreTel Voice Switch Specifications