Tag: contact centre

Time to Choose Virtualised Unified Communications?

Virtualisation has taken firm root from data centres to desktops at businesses of all sizes. Many companies are already reaping the benefits of running email, customer relationship management, financials, and other business software in a virtual environment. In fact, according to Spiceworks’ most recent State of SMB IT survey, 72 percent of small- and mid-sized businesses […]

Response Named Finalists at Comms National Awards!

PRESS RELEASE: 16th September 2013, LONDON, UK We are delighted to announce that Response Data Communications have been shortlisted as a finalist in this year’s Comms National Awards. The Comms National Awards were the first to recognise excellence in the UK convergence channel, and remain the most coveted industry awards. Independently and expertly judged, the Comms […]

ShoreTel Release IP400 Series Phone’s into the UK Market

ShoreTel Release IP400 Series Phone’s into the UK Market Response Data Communications are very excited to announce as ShoreTels Gold Exclusive Champion partner the launch of the ShoreTel 400 Series IP phones into the UK market today. ShoreTel is the only UC provider to offer a choice of communication solutions and endpoints that optimizes how users communicate […]

Improve Customer Service With Increased Network Reliability

Poor customer service experiences can quickly turn viral and damage a company’s reputation, and untested infrastructures can lead to significant losses of loyal customers and sales. Traditionally, enterprise contact center managers have not had the necessary tools to actively test how their infrastructures will hold up under real-world conditions, and capacity testing was largely ignored. Sporadic testing […]

RDC Secures Silver Peak Platinum Partner Accreditation for WAN Optimisation in EMEA

HOT OFF THE PRESS! “Response Data Communications awarded prestigious status for its continued success in delivering Silver Peak Software-based WAN Optimisation solutions” Response Data Communications (RDC), specialists in corporate communications and enterprise technology solutions, were today awarded Platinum-level partner status by Silver Peak Systems, the leader in accelerating data movement over distance. The platinum level […]

Aerohive Networks – Latest News from The Buzz

FREE Version of Bonjour Gateway now Available Earlier this year, Aerohive announced Bonjour Gateway functionality to support Apple’s “Zero-Configuration Networking” technology that offers users the ability to automatically “see and use” the Apple services such as AirPrint or AirPlay that are available near them. The Bonjour Gateway capability, enabled by their HiveOS operating system, manages Bonjour services […]

Award-Winning ShoreTel Completes Acquisition of M5 Networks

ShoreTel positioned to Lead in the Emerging Cloud Services Market Today we’re pleased to announce that ShoreTel, the leading provider of brilliantly simple premise and cloud-based business IP phone system and communication solutions with fully integrated unified communications (UC) and contact centre capabilities, has completed its acquisition of M5 Networks. With the addition of M5’s hosted Unified Communications to its portfolio, […]