Tag: MiCloud Office

From Ripples to Waves: How the evolution of consumer demands changed cloud communications…

If business owners have heard one phrase ad infinitum, it’s “The customer is always right”. Unsurprisingly, consumers wield a large amount of power and influence many trends across a variety of industries: cloud is no exception. Generational shifts, technological advancements, always-on mobile technology, and the rise of teleworking have made mobility a necessity across businesses […]

How do I log into MiCloud Office portal

If you are a Mitel Channel Partner, Customer or End User we all log into the MiCloud Office web portal in the same place. http://office.micloud.solutions If you’re looking to pull call reports and view the real-time wallboards then you’ll need to log into MiCloud Analytics portal here: http://report.micloud.solutions/Login.aspx For more information on MiCloud Analytics, videos, […]

MiCloud Office Firewall & Bandwidth requirements

These are supported types of connection from the customer’s site to Mitel’s hosted data centre. It is important that the WAN connectivity being utilised have sufficient guaranteed bandwidth to support the voice traffic that will be carried over it. The Best Effort SLAs on a typical BT broadband connection (Including Fibre Broadband) often causes issues […]

Who’s Who in a Hosted Solution? – MiCloud Office

With multiple parties being involved in a MiCloud Office phone system deployment, let’s take a moment to define them. Service Provider (SP) Provides voice and data services to business customer and hosts the service to service on behalf of channel partners. Service may be branded for the channel partner base on minimum commitment and additional […]