Call Recording

Call Recording software provides the functionality to record, search, play and archive calls.

Why do I need Call Recording?

1. Resolve Disputes – find calls quickly and email an extract of the call to your client to confirm what was said or agreed.
2. Demonstrate Compliance – FSA rules now demand that companies operating within certain financial industries must record and archive all calls.
3. Monitor Quality – review calls to ensure that all clients have been dealt with professionally at all times
4. Improve Performance – work with staff or train new staff to develop their telesales or telephone technique
5. Share – share conference calls and online meetings with colleagues