Solar Contact Centre Solutions
Whether you are a small business or a large multi-site contact centre, our Contact Centre solutions have the tools you need to improve your customer experience.
Our platforms are enterprise-grade, multi-channel, and can be deployed on-premise or in the Cloud. Our team of experts help businesses of all sizes; focusing on improving agent productivity and customer satisfaction, increasing revenues and controlling operating costs.
Solar Communications are a leading expert in call handling solutions. Our contact centre applications are at the heart of our portfolio and are each designed to help you differentiate your company’s service and manage customer experience whilst building customer loyalty.
Customer demand is increasing and your business needs to remain agile as new technologies and communication methods continue to be adopted. Our multi-channel contact centre solutions can be deployed on-premise or in the Cloud and are able to handle all modern mediums; Voice, Video, Web RTC, Chat, SMS and social media.
Quality & Control
Our Contact Centre as a Service (CCaaS) or premise based solutions offer all the essential tools for the modern contact centre including:
- Real-Time Wallboards and Supervisor Dashboards
- Call Analytics and Historical Reporting
- CRM Integration for Screen Popping and Automated dialling
- Intelligent Routing for Queue Management, Skills Based Routing