About Franklins Solicitors

Franklins Solicitors is a well-respected firm of solicitors, established in 1982, occupying offices in both central Milton Keynes and Northampton, and employing more than 120 staff.

It is one of the most quality-assured firms in the regions, having achieved accreditation to ISO 9001. It has also achieved the award of the Law Society quality accreditation, Lexcel.

Franklins Solicitors set their own standards above and beyond what is expected in the legal profession. Excellence is not an exception but routine in dealing with every client and their individual needs.

Franklins Solicitors

Franklins Solicitors knew and trusted Solar Communications as an award-winning ShoreTel partner

Solar's Challenge

The firm needed to upgrade their legacy Ericsson telephone system, to move to a single unified solution with more flexibility and resilience at less cost.

After auditing the legacy telephony system, as well as the network, they quickly realised that the LAN, a mixture of Netgear, Planet and Dell hardware, would not be able to support their ongoing requirements and was not future-proofed.

The Solution

Solar recommended a ShoreTel integrated IP telephony and unified communications solution, with guaranteed lowest total cost of ownership against Cisco, Avaya and Microsoft. Solar recommended the ShoreTel unified communications solution for stability, scalability and resilience, as well as the feature-rich, reliable and easy-to-use telephony services, all key criteria for Franklins.

Return On Investment

Greater call management: ShoreTel Communicator provides integrated advanced call management and unified communications in a highly customisable interface with easy set-up.

A streamlined system: ShoreTel Director provides the core management of the UC system. This web-based tool streamlines the management of all voice applications across all locations into one seamless interface.

Flexible and remote working: The ShoreTel solution can be integrated with MS Outlook. It provides hot-desking for flexible working and up to six-party conferencing.

Flexibility and agility: The UC solution has also been tailored to allow expansion with minimal additional outlay. For example, if the business was to expand by opening up another office.

Why Solar?

Franklins Solicitors knew and trusted Solar Communications as an award-winning ShoreTel partner. Solar had a short lead time to implement the voice telephony and LAN in each site. Once the new technology was in place, they provided all staff with detailed training on the new system and offered a full training solution on the handsets as well as for ShoreTel Communicator and ShoreTel Director.

Solar now has a multi-year support contract with Franklins Solicitors, providing Monday to Friday, 9am-5pm support for the whole unified solution. Additional support can be requested out of contracted hours if required.