The Tools to Deliver the Service Your Customers Deserve
Customer service is a vital area to get right for any business. If the experience doesn’t deliver on expectations, it can lead to dissatisfaction and lost revenue.
Give your customers a seamless customer service experience with our robust inbound solutions. With a pay-as-you-use cost structure and competitive call rate packages, our intuitive, market-leading portal provides powerful management features that can have your service up and running instantly.
Inbound Solutions in the Cloud
Setting up an on-premise inbound call platform can be a lengthy and complex process but it doesn’t have to be…
Our cloud-based solution requires no on-premise hardware, significantly reducing setup time and is designed and built using industry-leading systems and software. Myriad is our PaaS (Platform-as-a-Service) solution, meaning it’s always on allowing you to manage your customer contact strategy in real-time through our easy to use online portal.
More Than Just Call Routing
Myriad is a feature-rich inbound call management service that gives you complete control of your inbound voice services and the ability to truly deliver on your customer service promises.
Enjoy a wealth of call features including routing, queuing, recording, hunt group, multi-level IVR and blacklisting/whitelisting to name just a few.
Flexible, intuitive portal: Configure your service to your unique needs with the powerful online portal. Build your service from a range of standard and advanced calling features and add in your own individual routing plans on a per-number basis. Any changes can be made easily with the click of a button.
Low provisioning and running costs: Myriad gives you the same flexibility and choice when it comes to managing your costs, as it does when it comes to your inbound calls. Setting up and running on-premise inbound call solutions is traditionally an expensive route to managing customer experience. Myriad removes a lot of these unnecessary costs, making it much easier to implement, while the simple pricing structure makes inbound calling flexible, predictable and easy to budget for.
Accessible anytime, anywhere: Remote access to your inbound contact centre frees up your business or organisation to work flexibly, and removes geographical barriers to recruitment. Being a fully hosted service, Myriad frees you from hardware restraints and lets your call handlers access the service via the secure portal anytime, anywhere. Instant access and full functionality, exactly when you need it.
Resilience and reliability: As a carrier-class, network-based platform, Inbound Call Management contains no single point of failure and is both logically and geographically resilient. The service operates from two separate, highly secure national data centres, including a comprehensive range of physical and software redundancies in place. With 99.99% availability, backed by robust SLAs for core inbound services, we give you confidence that your inbound call handling is in safe hands.
Business continuity built-in: Customer contact points are the main link between businesses and their customers, so it’s vital that they are always operational, especially during your seasonal peaks. Downtime can lead to poor customer experience, lack of consumer confidence and potentially high financial losses. Myriad gives you the power to create many types of disaster recovery plans, to help you keep customer satisfaction levels high when the pressure’s on.
Insights and analytics: The reporting engine gives a wide range of usage data that tells you all you need about how your calling operations are performing, helping you continually enhance and perfect your inbound calling experience. View calls per inbound number or per agent, when agents are logged in, whether they’re engaged on inbound or outbound calls, which campaigns they’re working on and more, including number of calls, abandoned calls and call duration.