At Solar we understand the importance of forming strong working relationships with our customers, as well as the importance of innovating our products and services to ensure we are able to generate maximum value into their businesses. MySolar is our latest piece of inhouse technology, following the launch of Solar Seamless Connect, and it is designed to give our customers increased control and visibility over their account with us.
There are a number of features that MySolar has that were previously unavailable, including;
- Self Service
- Log, monitor and manage support incidents
- Asset management, hardware and software inventory
- Manage accounts and users
- System Monitoring and Alerts
- Management Information Reporting
- Project Management
- Billing History
- Shop & Payments
There are a number of reasons you should be using the MySolar portal:
– It’s completely FREE
– It gives you more control
– Access to a multitude of communication channels
– It improves convenience and efficiency
– Purchase hardware in seconds
Getting In Touch Just Got Easier
One of the key benefits of MySolar is the fact it centralises all of the information about your estate in a single location. No more searching for support tickets or account information, you now have access to both open and historic tickets in a single view. This is especially useful when you want to get in touch with us, however a great addition to the portal is the fact that you can get in touch with support via:
- Raising a ticket natively in the app
- Emailing your support query
- Opening a video chat with the support desk
- Requesting a call back with your account manager
Get in touch through a method and at a time that suits you, whilst adhering to your SLAs!
Need More Information?
If you want to learn more about MySolar and the impact it can have on your business, why not check out these handy blogs we have written:
If you haven’t registered for MySolar, all you need to do is hit the button below and enter your email address. If your email address is recognised against your business then you’ll receive an email prompting you to create a password. That’s it! All of your company information will automatically be populated allowing you to hit the ground running.
Already registered? Then what you waiting for! Just hit the button below and get signed into your account.
Frequently Asked Questions
How do I register?
To gain access to MySolar, simply navigate to https://my.solar.co.uk/create-account/. You will be requested to enter your email and some additional information. If your a valid contact within the system you will receive a password reset email as well as confirmation on how to login.
If for any reason your contact information is not on the system please speak the support team or your account manager to get you added.
I've forgotten my password
You can recover your password here
How do I add users?
We are currently working on features for authorised users of your business to manage the users. This feature is expected in Q4 of 2017, in the meantime if you need additional users setup please contact your account manager or service desk.
What's the difference between a user and an admin?
Ahead of the GDPR deadline, we sent out some communications asking you to identify who the authorised user was to make Moves, Adds and Changes on your account. If you were identified as such, you will have full access to the portal with full functionality, whereas a regular user will have some restrictions in place around the management of data in order to protect your account. If you think you have been assigned the incorrect status, you will need to get in touch in order to authorise this change.
How much does MySolar cost?
If you are a customer of Solar’s, MySolar is absolutely free – all you need to do is register and you are good to!
What do I do if I notice there is an issue with my account?
If you notice any information is incorrect or something is not functioning properly, please drop us a message on firstname.lastname@example.org and a member of the team will be in touch as soon as possible.
How can I pay in the shop?
If you would like to use the shop within MySolar there are 2 options to pay; first you can pay securely using your credit or debit card through Sage, or you also have the option to order on credit for which you will need a PO for and this will be added to your company’s next bill.