Skype For Business Unleashed
Skype for Business is an application within the Microsoft Office 365 Suite of products. The benefit of Skype is that it is accessible and familiar due to the success of the consumer version of the platform and the integration with the office suite of tools.
Skype for Business lets you quickly connect with other Skype users across your company or around the world.
With Solar Seamless Connect you can use Skype for Business as your single Unified Communications (UC) solution without compromising on the powerful features and robust functions of an enterprise communications platform.
Bridging the gap between new and old technology
There are several limitations to Skype for business, the main one being that it doesn’t allow for making or receiving calls outside of other Skype network users. Not only that, unlike a traditional Phone System, you are limited with how you manage your inbound and outbound calls.
Solar Seamless Connect provides a unique bridge between your enterprise telephony platform and the Microsoft user interface your employees know and trust.
What is Solar Seamless Connect?
Solar Seamless Connect brings together the call features of a traditional phone system with the user-friendly interface of Skype which allows for scalability, flexibility and mobility.
Wherever you are on your journey to the cloud, Solar Seamless Connect will enable you to take a low risk approach to migrating your business communications and office to the cloud, leveraging the many benefits of cloud technology whilst allowing for integration with your existing infrastructure.
Features of Solar Seamless Connect
With flexible deployment options and choice of service delivery, Solar Seamless Connect unleashes the full potential of Skype with enterprise-level functionality.
- Inbound Call Delivery to Skype for Business
- Native Skype Dialling through Existing Phone System
- Full call control from within Skype: Dial, answer, hold, transfer
- IVR, call groups and routing
- Call Recording
Cloud Migration: Security and feature parity with on-premise systems
Business Resilience: Cloud Hosting provides a resilient failover
Headcount Management: Add or remove users with ease
Remote Workers: Provide off-site workers with the same core services as office-based staff
Budget Management: Predictable monthly opex cost
IT Department ROI: Frees up IT resources to work on other projects
Frequently Asked Questions
Will my current Phone System work with Solar Seamless Connect?
You need a SIP-capable PBX in order to adopt Solar Seamless Connect however, you can retain your current PSTN connectivity using whatever you currently have installed. However, we recommend moving to SIP for future proofing your system.
What Phone Systems do Solar support?
From our own portfolio the following PBX/US systems are supported:
- ShoreTel 14.2 and Connect
- ShoreTel Managed Connect Cloud
- MiVoice Business (on-prem or cloud)
- MiVoice Office 250
- Avaya IPO
In addition, any other SIP-enabled PBX can work the solution and it is an ideal way to unify the user experience when you have multiple PBX vendors in your estate.
Can I keep my current telephone numbers when moving to Solar Seamless Connect?
Yes, subject to the usual requirements and lead times, porting your numbers can be done as part of your deployment project.
Do I need more SIP trunks for Solar Seamless Connect?
No. SIP trunks are not compulsory for the system to work, however, your PBX must be SIP capable in order to talk to Solar Seamless Connect.
Will my existing handsets still work if I move to Solar Seamless Connect?
Yes. Solar Seamless Connect is designed to work with your current system and your existing handsets can be used to answer calls. Your calls will ring on both Skype for Business and the handset allowing you to decide which to answer the call on.
Do I have to change where I buy my Microsoft License?
You can continue to purchase your Microsoft licenses from your current supplier or transfer your account to us. We offer competitive pricing for the required Microsoft licenses.
Do you need access to Microsoft Tenant Administration portal?
During deployment, we will need access, with administrative permissions so we can configure your tenant to manage calls with an external PBX/UC solution. The SSC bridge requires this account to stay active as this is how it communicates with your Office 365 tenant. Please note a subscription license is not required for this account.
What is the financial commitment?
We offer 36, 48 and 60 month contracts. Billing is performed monthly and is transparent so you are able to predict and control your monthly spend.
Our on-boarding is bespoke to meet your exact needs and will be included in our initial proposal document.
Is an Office 365 subscription is required for Solar Seamless Connect?
Yes, an Office 365 or Skype for Business subscription supporting the Cloud PBX add-on is required such as:
- Skype for Business Online Plan 2
- Enterprise E3
- Enterprise E5
The Cloud PBX add-on is required in addition to the above subscription in order to license Solar Seamless Connect
Will my organisation experience service disruption?
Solar Seamless Connect is built on a solid foundation that is both resilient and robust. We have multiple hardware and software platforms to ensure that the service is always up and running. This ensures a min 99.9% uptime for all our customers.
We use the latest industry technologies and have built our solution to ensure there is NO single point of failure. Rest assured, in the event of any service disruption to one of our systems, there is always a second system to take its place in a seamless transition.
Can Solar Seamless Connect be deployed at my office or data centre?
Yes. Solar Seamless Connect offers Cloud, Hybrid and On-prem deployment options. Our Cloud and Hybrid deployments are available as standard commercial packages. Full on-premise deployments are also available but are a custom deliverable including the use of your own Data Centre.
Our Hybrid deployments mean you can leave your existing infrastructure where it is if you prefer, and via a secure connection, we connect you to our Cloud environment.