I started working at Solar in 2010, and my journey here has taken me from no telecoms or training experience to being ICTP certified and an accredited ShoreTel engineer.  As a trainer, I get to travel all over the UK (and sometimes the world!) meeting our customers.  Often times I am the only interaction Solar’s end users have with our company.  My main responsibility is to put complex concepts across in ways that non-techy people will understand.  What I like most about my job is helping our customers find better ways of doing things and realising the investment they made in their new product or system.