Paul leads all aspects of Solar’s customer services, driving ‘right first time’ and ‘service excellence’ as key mantras across the business. With almost three decades of experience in technology, his previous positions including Chief Technical Officer in the Royal Corps of Signals (the Information Technology and Communications branch of the Army), Director of Voice at GCI, and, latterly, Chief Technical Officer at 7 Technologies Group.

He also leads service delivery, technical operations and customer relations, with responsibility for one of the largest divisions of the business, championing exceptional service delivery, focusing on ITIL and ISO20000, the international standards for IT service management.